Emergency Services

About our Agency

Richmond County Emergency Services is responsible for helping and supporting the citizens and visitors of Richmond County during times of personal and large-scale emergencies. In addition, Richmond County Emergency Services is responsible for coordinating the response efforts of the various agencies that act in an emergency capacity on the day-to-day level as well as during major catastrophic events.

The department is organized into 3 areas by the services provided: Addressing, 9-1-1 and Emergency Management. Overall leadership of Emergency Services is provided by the Director who is responsible for all of the ongoing operations of the department.

Hours of Operation

Emergency Services operates Monday-Friday from 8 a.m.-5 p.m. The 9-1-1 Center is open 24 hours a day, 365 days a year.

Citizens Right to Know

Any emergency response plans, material safety data sheets and inventory forms received by the Richmond County Local Emergency Planning Committee are available for public review at 200 Industrial Park Dr in Rockingham.

To learn more about the Right-to-Know Act and to download the Tier II Request form click here.

  1. Addressing
  2. 9-1-1
  3. Emergency Management
  4. LEPC

In 1992, the Richmond County Board of Commissioners decided to begin the process of implementing an enhanced 9-1-1 (E-9-1-1) system. What this meant is the county went away from using rural route addresses and the county began using a house number and street name. This re-addressing process took close to two years to complete. A database was created, along with a Master Street Address Guide (MSAG) and each address was assigned an Emergency Services Number (ESN). An ESN tells the 9-1-1 telecommunicator which police, fire or rescue squad serves this address. The Addressing Department is in the process of migrating to a Geographic Information System (GIS) based addressing.

The CodeRED emergency notification system is in use every day as a public alerting tool to deliver critical communications including evacuations, active shooter, local or state-wide declarations of emergency, shelter or warming locations, missing persons and recoveries, BOLOs and much more.

Click on the link below if you would like to be notified.


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